At Guildhall Shopping & Dining Exeter, sustainability plays an important role in the decision making process. We realise the tremendous impact the built environment has on the world and we make every effort to help reduce our impact upon it.

We believe it is important to share these efforts with our customers as part of our commitment, so they understand how important sustainability is to us.

Cushman and Wakefield LLP were appointed to manage the property on behalf of CIP Property (AIPT) Limited with effect from 1st April 2010. In accordance with ‘Aviva Investors Sustainability Charter for Managed Properties – February 2009’ and Centre Management’s own commitment to producing a more sustainable Centre, the following objectives have been set.

As well as ensuring that we do our best at the Centre, we also actively encourage our tenants to do the same, by way of tenant engagement and communications. Most recently, in the hope of helping our tenants ascertain what action may be appropriate for their business, we produced and distributed a ‘Quick Win Schedule’. The schedule suggests changes / actions and / or low-cost initiatives which may be easily undertaken at little, or relatively low-cost, in order to make their business more sustainable.

Hopefully the following FAQ’s explain some of this:

Do we recycle?

Yes we do, in fact, we have been recycling centre waste since 2002 and have recycled over 2640 tons since then!!. We also removed all batteries and fluorescent tubes from the general waste stream and we introduced paper/card/plastic waste containers in the office.

In 2010, for example, we reduced the waste to landfill by 55% and have recently completed the re-tender process for the waste management contract to introduce mixed recycling in the mall and reducing the volume of waste sent to landfill and increasing recycling. The contract provides active monitoring by weight. This target is in accordance with Waste Action point 1 of the Quick Wins Schedule.

Ensure that sustainable materials and energy efficiency are considered in relation to any works /changes to existing systems / new systems. This is in accordance with General Action point 4 of the Quick Wins Schedule.

How do we manage water and electricity?

To install smart meters to serve the common areas and enable more effective monitoring of electricity consumption (on-going from 2010).

To increase the use of ‘Lux-level’ controlled lighting and in the malls following the changes made to the external flood lights in 2010. This target is in accordance with Energy Action points 1 and 15 of the Quick Wins Schedule.

Water and electricity meters have been installed and consumption is continuously monitored, since 2006, all light fittings are of an energy efficient design.

Switching has been installed to ensure lighting and power is only consumed at critical business operation hours.

To install smart transformers to the main incoming supply that serves the common areas and reduce uneccssary fluctuations in the supply that are wasted as heat and also allows very fine tuning of the voltage supplied as well as precise monitoring of electricity consumption.

To ensure that water pressure reducing valves are incorporated into any new installations or works to existing systems.

Our existing systems use solenoid controlled water delivery direct from the mains, rather than tanks, they flush only what is needed and no more. The recent refurbishment of our main public toilets included automatic handwash systems, sensor controls as well as other water saving equipment.


Do we care about local community?

Oh yes, we do!

Since 2006, we have been providing mall space, and vacant units whenever they arise, for local community. Over the last three years, the mall space was used for many local charity events and to raise awareness for local discussion groups free of charge.

The Guildhall Shopping & Dining Exeter has been a Child Safe Zone since 2006, we offer free children’s wristbands to parents shopping in the centre which gives added peace of mind.

The shopping centre security team are one of the key supporters of the Exeter Business Against Crime Partnership (EBAC) and also can stand in at a moments notice to provide major incident support for the city centre as well as becoming the secondary city centre control room for the whole city centre when required.

A sum has been budgeted in order to create this ‘Sustainability section to the website that you are reading now; this will be updated on a regular basis, and if you have further questions please contact us.


What are our future plans?

We aim to increase recycling of ALL recyclable materials with a view to the Centre becoming a ZERO contributor to landfill.

We plan to refurbish our office toilets next and include all the current features of the recently refurbished public toilets in them.

We will continue to investigate use of photovoltaic panels for centre electricity.

To continue to engage with Exeter City Council with the aim of encouraging them to install additional cycle racks at the locations identified in 2010.

How do we ensure that we remain sustainable and environmentally friendly in the future?

Occupier engagement – promote the use of green leases, fully engage with occupiers on energy and efficient use of the building and create a healthy working environment.

Energy management – building energy consumption monitoring, increase in efficiency by improving plant, energy consumption benchmarking. Install smart metering and undertake meter validations.

Water Management – building energy consumption monitoring, increase in efficiency by improving plant, introducing water saving amenities and utilise rain water where possible.

Waste Management – building wide recycling initiatives to aid in reducing waste production and capitalize on new recycling capabilities / opportunities as well as critical waste benchmarking.

EPC recommendations – where viable implement the recommendations contained in EC reports and further energy audit reports to improve energy efficiency.

Staff Training – site staff to be trained in sustainability issues and efficient management of building systems. Organise and run building wide workshops and seminars to help inform occupiers.

Management of alterations – fully engage with occupiers when an application for alterations is made and encourage and assist with the use of sustainable materials.

Transport – promote the use of shared transport or cycling to work by providing necessary amenities such as cheaper car parking for shared vehicles, bicycle racks and shower facilities.

Community Engagement – promote the use of the building amenities to the wider community, recycle office equipment for community use and promote local workforce for employment within building services.

How do you know that what you are doing is right or effective?

We use a system called BREEAM (BRE Environmental Assessment Method) which is the leading and most widely used environmental assessment method for buildings. It sets the standard for best practice in sustainable design and has become the de facto measure used to describe a building’s environmental performance.


BREEAM provides us with:

  • market recognition for low environmental impact buildings
  • assurance that best environmental practice is incorporated into a building
  • inspiration to find innovative solutions that minimise the environmental impact
  • a benchmark that is higher than regulation
  • a tool to help reduce running costs, improve working and living environments
  • a standard that demonstrates progress towards corporate and organisational environmental objectives


CIP Property (AIPT) Limited are committed to reducing the environmental impact of the properties under its ownership and to promoting sustainability to its tenants. This has the dual benefits of reducing greenhouse gas emissions / global warming and reducing tenant’s occupancy costs.